コンプライアンス行動規範

ＢＰＯテクノロジー株式会社は、『人々の時間を増やし、幸せを増やす（ヒトとＡＩの最適なチームワークの探求 ）』を経営理念とし、また、お客様の信頼をあらゆる活動の原点と考え、事業活動を遂行しています。
人手不足を解消するだけでなく、企業の DX 推進や業務効率化・自動化をサポートすることで、デジタル化が進んだより進化した社会の実現に向けて取り組みを加速しております。
「BPOテクノロジー株式会社コンプライアンス行動規範」はこの経営理念を具体的な行動にうつす際に守るべき事項をまとめたものであり、公正かつ適正な経営を行うためのあらゆる事業活動において最優先されるものです。

BPOテクノロジー株式会社の全従業員及び受託者はこの行動規範に則り、各国・地域のあらゆる適用法令、規則及び社内規則・社内ルールを遵守し、誠実かつ倫理的に公正な企業活動を遂行します。事業活動に関係するルールを正しく理解し、厳正に遵守することにより、公正な事業活動を行います。

適用

本規範は、BPOテクノロジー株式会社の役員及び従業員（正社員、契約社員、派遣社員をいいます。以下、同様です。）に適用されます。
また、BPOテクノロジー株式会社の顧客向けサービスの提供業務（以下「業務」といいます。）を委託する業務委託契約や請負契約などを締結する場合、当該契約の相手方（以下「受託者」といいます。）は本規範の趣旨を理解したうえで当該契約を締結し、受託者も当該契約に基づく業務を遂行するに当たって必要となる項目について本規範を遵守することが求められます。

1. 倫理･法令の遵守

私たちは、業務に必要な各国・地域のあらゆる適用法令、規則その他の社会的規範等のルールについて遵守し、十分な理解を図り、これを誠実に実行します。社会から信頼され共感を得られる企業として、従業員及び受託者は公正さと誠実さを大切にし、行動します。
私たちは、社会の秩序や安全に脅威を与える反社会的・非合法的勢力や団体との関係を排除する姿勢を持ち、これらの勢力や団体を利する行為はしません。
私たちは、あらゆる視点からリスクマネジメントシステムを構築し、従業員においては社内規則を、また、受託者においては業務の遂行に関する社内ルールに従って業務を行い、リスク発生の未然防止に努めます。

2. 人権の尊重

私たちは、基本的人権を尊重し、不当な差別、嫌がらせ、侮辱、言葉や文字による虐待、あらゆるハラスメント等、非人道的な行為や言動を一切行ないません。また、雇用の機会均等に努めるとともに、常に働きやすい環境への変化を実現します。
私たちは、従業員及び受託者のプライバシーを尊重し、充分な配慮を行うとともに情報の管理を厳重に行い、漏洩等の事故を防止します。
私たちは、従業員に関して、労働基準法をはじめとした労働関係法令を遵守します。

3. 異なる価値観・多様性の尊重

私たちは、グローバルな視点で事業を行い、国際ルール・現地の法令を遵守します。積極的に社会貢献活動を行ない、各国・地域での相互協力・信頼関係の構築に努め、社会事情を理解しながら文化や慣習に配慮して事業を行います。
私たちは、それぞれが希望するワークライフバランスを実現するために、従業員について、柔軟な働き方を推奨し、提供するサービスの向上と、従業員の働く満足度の双方の向上に関する施策に積極的に取り組みます。
私たちは、それぞれ異なる環境下において業務を行う時、テレワークの環境のもとで業務を行う時も、社会の一人であることを考え、ビジネスの場としてふさわしい環境作りに努め、秘密保持義務の意識を持って遂行します。
私たちは、会社や個人に対する誹謗中傷をせず、誹謗中傷であると誤解される可能性のある言動を行いません。お互いの人格と個性を尊重し、それぞれの能力を最大限に発揮できるよう、前向きでポジティブな言葉で提案しながら誠実に対話をしていきます。

4. お客様への満足・信頼の提供

私たちは、常にあらゆるお客様からの依頼に応えられるよう、社会の構成員に求められる社会規範や倫理に従います。
私たちは、BPOテクノロジー株式会社の提供するサービスの品質を向上させ、業務の効率化と合理化に務めるとともに、各種の研修や人材育成制度など積極的に業務推進能力の向上に努めます。
私たちは、お客様からの依頼・お問い合わせに最大限の満足を得ていただけるよう、お客様の立場で考え、社内ルール・ガイドラインに従って的確に状況を把握し、迅速に対応します。また、重要なクレームについては、必要に応じて関連する部署間でフィードバック等を行いながら、サービスの改善や問題の再発防止に努めます。

5. 公正な競争と取引

私たちは、適正な取引、及び公正・透明・自由な競争を行ない、独占禁止法を遵守します。また、公務員、政治家又は政治団体に不適正な利益や便宜を供与しません。
私たちは、景品表示法、不正競争防止法を遵守し、不正な表示、不正商品の販売、営業秘密の不正取得等の不正競争行為は行いません。
私たちは、一人ひとりが公私の区別を明確にし、会社での地位・権限や立場を利用した不正な行為は行ないません。

6. 情報の保護と開示

私たちは、業務遂行に関わる情報についての重要性を十分に理解し、情報の特性に応じて、適切に保護するとともに不正に使用せず、企業秘密を厳重に管理します。
私たちは、自らの知的財産権の保護に努めるとともに、第三者の知的財産権の侵害を行いません。
私たちは、BPOテクノロジー株式会社の開示すべき企業情報に関しては遅滞なく公正に情報開示を行います。

7. 環境の保全

私たちは、地球環境を守る日常活動を自主的かつ積極的に推進し、持続可能な社会の実現に貢献します。

8. 規範の実践

私たちは、一人一人が気付いた問題を見て見ぬふりをせず、社内に関連する部署・窓口に報告し、非倫理的な行動や違法な行為に関しておそれがあると気づいた時は速やかに問題の調査に務め、協力します。
私たちは、誠実に報告を行った人や問題の調査に協力した人に対するいかなる報復行為も許しません。本規範に定める事項を正しく理解し、BPOテクノロジー株式会社は誠実に報告した人を公正かつ丁重に扱います。

以上

2023年11月改定

BPOテクノロジー株式会社

＜English＞

Compliance and Code of Conduct of BPO Technology Inc.

BPO Technology Inc. will conduct all business activities, with the customer trust being the basis of the corporate activities and the management policy of “Make Time, Make Happy with AI”.
We are accelerating our efforts to realize a more digitally advanced and evolved society by not only solving worker shortages but also supporting companies in promoting DX and improving operational efficiency and automation.
This “Compliance and Code of Conduct of BPO Technology Inc.” is a compilation of the rules to be respected so our management policy can become a concrete set of actions, and shall be prioritized in the execution of the business activities for fair and equitable business operations.

All employees and Service providers of BPO Technology Inc. shall act in accordance with this Compliance and Code of Conduct, all the applicable laws of the countries and region where the company has its business operations, and internal rules and regulation of the company in order to perform honest and ethical corporate activities. The employees and the Service providers shall perform the fair business activities through understanding correctly the rules in relation to the business activities and acting in strict compliance with the rules.

Application
This Compliance and Code of Conduct shall apply to the directors, employees including full-time employees, contractors and temporary staffs (the same applies hereinafter) .
Those who enter into service agreement and/or outsourcing contract with BPO Technology Inc. (hereinafter, collectively referred to as “Service providers”) to undertake the services for BPO Technology Inc. for its customers (hereinafter, referred to as “Service”), must understand this Compliance and Code of Conduct before signing such agreement. The Service providers shall abide by applicable provision of this Compliance and Code of Conduct when undertaking the service arising out of the service and outsourcing agreement.

1. Compliance with ethics and regulations.
We will respect, fully understand and follow all the applicable laws and regulations of the countries and regions and other social norms where the company has its business operations. Our employees and Service providers shall act respecting the principles of fairness and honesty, so that BPO Technology Inc. shall be recognized as a trusted company in harmony with the society.
We will maintain the firm stance to exclude any relationship with anti-social forces which threaten the order and safety of the society and will not take any action to benefit these forces and groups.
We will build the risk management system to cover all possible aspects and the employee and the Service providers will respectively follow the internal regulations, internal rules and guidelines concerning the execution of the service, to preventively avoid the risks.

2. Respect for Human Rights
We will respect basic human rights and will not engage in any unhuman acts or behaviour such as unfair discrimination, bullying, humiliation, verbal abuse (either oral or in writing) or any forms of harassment. We will work toward the equal employment opportunity and take measures to make the employee friendly working environment.
We will respect and deal carefully with the privacy of the employees and Service providers and manage the private information in a strict manner to avoid the accident such as leakage of private information.
We will comply with the labour related regulation such as Labour Standards Act.

3. Respect for the different values and diversity
We will perform the business activities from a global perspective and act in compliance with international and local rules and regulations. We will promote social contribution activities, seek to build mutual cooperation and trust and operate our business with good understanding of the social conditions with careful consideration of local culture and traditions.
We will promote flexible work style to improve work-life balance suitable for each employee, and seek to improve both the quality of the service provided to the customers and the professional satisfaction of the employees.
We, when performing the business activities under the different working environments including remote working, recognize that each one of us is a member of the society and seek to maintain appropriate working environment and undertake the service being fully aware of the obligation of confidentiality.
We will not engage with in any acts of malicious and aggressive defamation on any legal entities or individuals nor any other similar acts which may be misunderstood as such. We will respect the individual characters and personality, and engage with sincere dialogue with forward-looking and positive expression, to enhance the capabilities of all the parties involved.

4. Customer satisfaction and trust.
We will respond to any request by the customers, following all the social and ethical norms as a reasonable member of the society.
We will make every effort to improve the quality of the services provided by BPO Technology Inc., to aim at the higher efficiency and efficacy of the performance, as well as to develop the internal capacity through trainings and human resource development program.
We will target the maximum level of customer satisfaction when attending the request or the inquiry from the customers, taking into consideration the customer’s point of view, having a good grasp of the situation and responding promptly in accordance with the internal rules and guidelines.
We will handle the important customer claims with close communication, discussion and feedbacks among the related departments, as necessary, and seek to improve the quality of the service to prevent similar incidents from recurring.

5. Fair competition and trade
We adhere to the principle of appropriate trade, fair, transparent and free competition and comply with anti-trust laws.
We will not offer any improper benefit or contributions to public servants, politicians and political entities.
We will respect and follow the Premiums and Representation Act and Unfair Competition Prevention Act, and will not engage with any conducts against unfair competition, such as any mis-representation, sales of inappropriate products, acquisition of confidential trade information.
Each one of us shall clearly separate public and private matters and will not do any wrongful act taking advantage of the position and attributions at the company.

6. Protection of the information and disclosure
We understand the importance of the information through the execution of the service and will strictly control and handle the trade secret, by protecting properly and avoiding its misuse.
We will protect its own intellectual property right and will not infringe upon the intellectual right held others.
We will commit to prompt and proper disclosure of the certain corporate information which is subject to open and public reporting.

7. Protection of environment
We will voluntarily and actively promote the daily activities to protect the global environment and contribute to build sustainable society.

8. Implementation of this code
We will not turn a blind eye to the problems and will report such problems when occurred to the department and desks in charge. When any possible unethical or unlawful acts is detected, we will promptly conduct the investigation in a cooperative manner.
We will not allow any retaliatory actions to those who reported faithfully or cooperate with the investigation and we will treat fairly and respectfully those who understand correctly the contents of this Compliance and Code of Conduct and cooperate in reporting in good faith.

BPO Technology  Inc. will continuously revise this Compliance and Code of Conduct and adjust to the changing business operation and business environment, and maintain this Code meaningful and up to date to the company’s clear policies.
BPO Technology Inc. shall revise and adjust this Code in accordance with the laws and regulations, and customs of the countries and region of its business operations.
All the employees and Service providers of BPO Technology Inc. will actively put this Compliance and Code of Conduct into practice, raise awareness and make the Code known inside the organization and act in the manner that each and every employee and contractor are able to abide by this code.
Those who violated this Compliance and Code of Conduct shall be subject to the disciplinary actions in accordance with the related regulations. The employees who violated this code will be subject to the strict measures including sanctions, according to the internal regulation of the company.

November, 2023
BPO Technology Inc.